Shipping & Returns

 

Shipping Information

All orders will be shipped within 3-10 business days once processed unless a rush order is specified by the customer and confirmed by The Mill. For rush orders, please contact info@oakvalleydesigns.com.

$15 flat rate (GROUND) on all orders.

Easy Returns & Exchanges

You may return most new, unopened, or unused items within 30 days of delivery. The buyer is responsible for return shipping costs plus a 15% restocking fee due to custom nature of order. Most items are made to order.

Please note we do not accept returns on custom orders that are placed over the phone. We love to make custom orders but unfortunately they are made just for you and not likely to be repurposed for a separate project.

Order Cancellations are fully refundable within 12 hours of the time your order was processed.

OAK VALLEY DESINGS / Attn: RETURNS
1430 Eurharlee Road
Kingston, GA 30145

Thank you so much!